A Compassionate Beacon for Neurological Support
Our Story
Neuro Gateway Support Network was founded from real-life experience of navigating the challenges of neurological conditions and the systems that surround them.
After supporting a close family member through Alzheimer’s and dementia, we saw first hand how complex, overwhelming, and fragmented services can be. From diagnosis through to ongoing care, we found ourselves acting as advocates, coordinators, and decision makers, often without clear guidance or support.
We also recognised this was not unique to our experience. Many families face the same challenges: not knowing where to turn, struggling to access services, and feeling alone during some of the most difficult moments of their lives.
With combined experience in health and social care, safeguarding, and legal systems, we created Neuro Gateway Support Network to bridge that gap.
Our aim is simple: to ensure no individual or family feels lost when trying to navigate support.
Our Mission
Our mission is to provide clear, accessible, and compassionate guidance to individuals and families affected by neurological conditions.
We are committed to helping people understand their situation, navigate complex health and social care systems, and access the support they are entitled to.
Through structured guidance, advocacy support, and effective signposting, we aim to empower individuals to make informed decisions, promote independence, and improve overall wellbeing.
We do not replace existing services—we help people find their way through them.
Our Values
Compassion
We approach every individual with empathy, understanding, and respect. We recognise the emotional and practical challenges people face and provide support in a way that feels human and supportive.
Clarity
We believe that people deserve clear, honest, and accessible information. We break down complex systems into understandable steps, helping individuals feel more in control.
Integrity
We act with honesty, transparency, and professionalism in everything we do. Trust is at the core of our work.
Empowerment
We support individuals to make informed decisions and advocate for themselves or their loved ones. Our goal is to build confidence, not dependency.
Collaboration
We work alongside other organisations and services to ensure individuals receive the best possible support. We believe better outcomes come from working together.
Safeguarding First
The safety and wellbeing of individuals is our priority. We act promptly and responsibly where concerns arise.
Meet Our Team
Our team is made up of dedicated volunteers and professionals who bring together a unique blend of lived experience and professional expertise in health and social care, safeguarding, and legal systems.
We are committed to providing clear, compassionate, and practical guidance, helping individuals and families navigate complex situations with confidence.
Our Team
Each one fetches their own experience from caring for loved ones and working in a professional capacity
Shane Edwards
Operations & Support Lead
Strong background in Residential Dementia Care and now supported living, mental health, and complex care, with extensive experience supporting individuals with learning disabilities and neurological conditions.
Alongside his professional work, he played a key role in supporting a close family member through Alzheimer’s and dementia, navigating services and advocating for appropriate care.
This experience led to the creation of Neuro Gateway Support Network, with a focus on providing clear, practical guidance to others facing similar challenges.
Leah Morgan
Safeguarding & Governance Lead
Leah brings extensive experience within local authority services, specialising in safeguarding, oversight, and quality assurance.
Her role involves ensuring services are safe, effective, and accountable.
Combined with personal experience supporting a family member through dementia, she provides strong governance and safeguarding leadership within the organisation.
Caitlin Roberts
Legal Support
Caitlin is a qualified solicitor in the UK, specialising in complex personal injury claims.
She provides legal and compliance guidance, supporting areas such as governance and navigating legal processes.
Caitlin also has experience in private client work, with particular knowledge of Lasting Powers of Attorney (LPAs), enabling her to support individuals and families affected by Alzheimer’s and dementia in planning for the future and managing legal affairs.
Alongside her professional expertise, Caitlin has personal experience supporting a family member with neurological conditions, giving her a practical, empathetic, and accessible approach to legal guidance