What We Can Offer
Below is a list of support and guidance we can offer
Guidance & Navigation Support
We help you understand and navigate complex systems, including:
- Health services (GPs, memory clinics, specialists)
- Social care and local authority support
- Care pathways from diagnosis onwards
- Understanding what support is available and when
Support with Accessing Services
We support you to:
- Signposting to access appropriate NHS and community services
- Understand eligibility for care and support
- Help you prepare to engage with professionals and services effectively
- Help prepare for assessments and reviews
Funding & Benefits Guidance
We provide guidance on:
- Attendance Allowance / PIP
- Social care funding and financial assessments
- Continuing Healthcare (CHC)
- Other financial support options
Legal Process Guidance
(Non-Regulated)
We help you understand:
- Lasting Power of Attorney (LPA)
- Mental capacity considerations
- Deputyship (signposting where needed)
- Your rights within care and decision-making
(We do not provide legal services but guide and signpost you to qualified professionals.)
Support When Things Go Wrong
We support individuals and families when services are not meeting expectations, including:
- Understanding how to raise concerns or complaints
- Navigating complaints procedures (NHS / Local Authority)
- Knowing your rights and options
- Guidance through difficult or complex situations
Safeguarding Awareness & Support
We help you:
- Recognise potential risks or safeguarding concerns
- Understand what action to take
- Access appropriate safeguarding services
(We escalate concerns appropriately where required.)
Signposting & Referrals
We can help connect you to:
- NHS services
- Social services
- Specialist charities and support groups
- Legal and financial professionals
Family & Carer Support
We support carers by:
- Providing clarity during difficult times
- Helping you understand your role and rights
- Supporting you to navigate systems confidently
Ongoing Guidance & Follow-Up
We don’t just give information — we:
- Stay with you through the process
- Offer follow-up support where needed
- Help ensure outcomes are achieved
Application Support
We offer guidance and support with completing and understanding applications, including:
- Blue Badge applications
- Transport for Wales travel cards
- Accessing concessions and mobility support
- Other relevant local or national support schemes
Our aim is to make applications clearer, more manageable, and less overwhelming.
Access to Training & Resources
We support individuals and families to access relevant training, information, and resources, helping to build knowledge, confidence, and understanding of neurological conditions and available support.
Contact Us
If you would like to understand how we can support you or someone you care for, please get in touch.
We are here to provide clear, compassionate guidance and help you find the right path forward.